Bluehost is currently responsible for hosting more than 2 million websites all over the world and is one of the most popular and least expensive shared hosting services available.
Founded in 1996 by Matt Heaton and Danny Ashworth in Provo, Utah, they have a staff of 750 employees working around the clock to ensure the highest quality of service possible.
And while the company’s long history and dedicated support staff provide a certain degree of confidence in their offer, I’ve noticed a serious problem with most Bluehost reviews…
They make glowing recommendations for the service without taking any objective data or metrics (like load time and uptime) into account.
But not us…
This review is based on actual statistics and data, gathered over the course of more than 3 years of testing Bluehost’s cheapest ‘shared’ plan.
So what was our experience with Bluehost over the past 37 months?
Let’s dive in and find out…
Pros of Bluehost
As is the case with all of our web hosting reviews we are committed to providing you with the most unbiased and transparent information on the web and we rely heavily on statistically relevant data and quantifiable metrics to determine the quality of a web host.
Here are just a few of the “Pros” of using Bluehost’s services (according to the data).
1. Strong Uptime of 99.99% (#1)
Since their services underwent a major overhaul, Bluehost has improved its uptime so profoundly that it’s darn near perfect (<99.99%).
With only 2 outages in the past 8 months, Bluehost’s phenomenal uptime is well over the industry standard of 99.94% and resulted in only 1 hour of downtime out of the 4380 hours that we logged over the period of our review.
Although their uptimes took a serious hit in August of 2017, Bluehost claims that the problems were due to various DDoS attacks directed at their servers and the numbers have been trending up ever since.
Overall, it’s the best uptime we’ve seen over the past 8 months after monitoring more than 33 hosts:
September 2017 average uptime: 99.98%
October 2017 average uptime: 99.86%
November 2017 average uptime: 100%
December 2017 average uptime: 100%
January 2018 average uptime: 99.99%
February 2018 average uptime: 100%
March 2018 average uptime: 100%
April 2018 average uptime: 100%
Simply choosing Bluehost allows eCommerce sites to obtain a free SSL security certificate, OpenPGP/GPG Encryption, and more right away.
6. ‘Official’ WordPress.org Recommended Host
Although you should typically take non-data drive hosting recommendations with a grain of salt, when the world’s largest CMS recommends a hosting provider, it’s typically a good idea to listen up.
The WordPress official site (WordPress.org) recently re-made their hosting page and listed their 3 favorite hosting providers. Among those included are SiteGround, Dreamhost and, you guessed it, Bluehost.
With Bluehost’s simple interface, you can access all of your websites and email addresses from one place.
Plus, you can customize how you want to lay out the cPanel to fit your specific needs so that you can quickly reach the features you use the most.
8. 30-Day Free Trial and Money Back Guarantee
For the commitment-phobic among you, Bluehost offers a 30-day money back guarantee, allowing you to take their services for a spin before committing your hard-earned cash.
While this guarantee isn’t quite as extensive as other competitors, like Dreamhost which offers a 97-day money back guarantee, 30 days is more than enough time to determine whether or not Bluehost is the right provider for you.
However, it’s important to note that some terms apply if you want to claim your refund:
The money back guarantee doesn’t apply to add-on products like domains.
If you cancel within 30 days but your plan includes a free domain, Bluehost will deduct $15.99 from the total amount of your refund as a domain fee. The company claims that this is to “cover their costs” while ensuring that your chosen domain name isn’t lost. It’s important to note that newly registered domains can’t be transferred until a 60 day registration period has passed.
Cons of Bluehost
1. Their Customer Support is fast but Could be More Knowledgeable
Although Bluehost has seen an astronomical improvement in its customer support response rate in recent months (in fact they have a near-perfect internal customer review score), the quality of their customer support is still lagging behind its contemporaries.
While the customer support team can now handle inquiries with lightning-fast speed, I found that some of the more technical questions eluded support representatives and required multiple inquiries to resolve.
However one positive is that their YouTube channel DOES contain tons of helpful tutorial videos. So if you don’t mind rolling up your sleeves you can probably resolve 90% of your potential problems by yourself.
2. The $3.95/mo Price Only Comes with 36-month Plan (But $4.95/mo is Still Cheap)
Their super-low introductory rate of only $3.95 a month comes with a few strings attached. Namely, it requires a three-year commitment.
If you only want 12 months of service, your rate jumps up to $4.95 per month.
Personally, I’d recommend biting the bullet and taking them up on their 3-year introductory offer because their basic 12-month renewal price jumps up to $8.99 a month.
3. Site Migrations Aren’t Free…
Most of the hosting providers we’ve reviewed will happily help you move an existing site from its current location to their service.
After all, it’s a quick procedure to get you to switch companies and become their loyal customer for the next few years.
Unfortunately, Bluehost is not one of those companies.
They charge a ‘migration fee’ of $149.99 to do something that most provide gratis. And they will not transfer more than 5 sites and 20 email accounts.
Speaking of extra fees, a simple 45-minute introductory walkthrough of their services will set you back $79.99.
Again, something most hosting providers is all too happy to provide complimentary because you’re signing up for their service for the long-term.
BlueHost Pricing, Hosting Plans & Quick Facts
Bluehost provides three shared hosting options to choose from.
However please note that advertised pricing below is a low introductory rate for a three-year term. Rates for shorter plans are more and you can’t get anything lower than 12 months.
Also, the word ‘unlimited’ doesn’t always mean unlimited (as discussed in the last section).
Basic plan: For 3.95 per month, you get one website max, 50GB storage and ‘unlimited’ bandwidth. You also get 5 email accounts (with a max storage of 100MB each).
Plus plan: $5.45 per month provides ‘unlimited’ websites, storage, bandwidth, email account and email storage and Included 1 Domain.
Prime plan: Their largest plan comes normally at $5.45 per month, providing ‘unlimited’ websites, storage, bandwidth, email account and email storage, Included 1 domain, 1 domain privacy, 1 Spam Experts and Site Backup Pro. (Currently On Sale)
You need to pay for three years at once to enjoy the advertised price for their shared hosting plans. It will cost much more if you choose a shorter duration, and the minimum duration you can pay for is 12 months.
Free domain? Yup.
Ease of Signup: Easy two-page sign-up process.
Payment Methods: Major credit cards and PayPal.
Hidden Fees and Clauses: The low introductory starting rate for three years minimum (with renewal plans that jump). And that whole, we’ll delete your account if you go over 1,000 database tables or 3GB total database, thing.
Upsells: Some Upsells… But it’s common in the web hosting industry, so don’t worry about it.
Account Activation: Most users enjoy instant activation for most users. If the information is inaccurate or there’s suspicion of fraud, activation might get delayed.
Control Panel and Dashboard Experience: Simple, easy to use control panel.
Installation of Apps and CMSs (WordPress, Joomla, etc.): Mojo Marketplace makes app installation quick and easy!
Do We Recommend Bluehost?
Yes, we do.
It’s the best in uptime and reliability.
They’re cheap and it’s easy to get started. Hence the reason why Robert Meaning is suggesting people start their blogs using Bluehost.
Overall, Bluehost is our TOP 1 host and you shouldn’t go wrong with it.